Terms of Service

Pacts is operated by Vorcu Labs, LLC, a Delaware limited liability company. By creating an account or using the service you agree to these terms. The service is offered for business use: if you are using Pacts on behalf of an organisation, you confirm you are authorised to bind it, and “you” means that organisation.

Pacts records electronic acceptance events completed through its hosted pages and stores the document version that was accepted together with the evidence our systems observed at the time: the acceptance time, the network and browser information available to our servers, whether the person confirmed an emailed one-time code, and a SHA-256 fingerprint of the exact text.

Two kinds of record exist. A witnessed record describes an acceptance Pacts observed on its own pages. An attested record describes an agreement you upload because it was executed elsewhere; Pacts did not observe that execution. Attested records are kept on file with a fingerprint of the uploaded file and the details you confirm about it, but they do not receive a Certificate of Acceptance or a verification link, and they are labelled as imported and counted separately from witnessed acceptances wherever they appear.

What we do stand behind is narrower and more concrete: that a witnessed record accurately reflects what our systems observed at the time, and that we protect it from alteration during its retention period. Acceptance records are append-only in the product — there is no function in the application that edits one, for you or for us — and every certificate recomputes the fingerprint of the stored text and reports whether it still matches. The only way a record leaves the product is controlled disposition: at the end of the retention period you set, on your written instruction, or with the workspace after closure, each time logged without its content (Privacy Policy section 5, DPA section 8). We take reasonable care in recording and safeguarding these records; section 9 sets out the limits of our liability.

You are responsible for keeping your credentials secure and for everything done through your account. Tell us promptly at support@pacts.io if you believe it has been compromised. Signing out ends your sessions on every device.

The person who creates the account must have the legal capacity to enter into a contract, be authorised to act for the customer, and provide accurate registration details.

When you create an account, accept an invitation to a workspace, or accept an updated version of these terms, we record which version you accepted, when, and how.

Your plan may let you invite other people into your workspace. You are responsible for the people you invite and for what they do through the workspace; the workspace owner remains responsible for the account as a whole.

The terms you publish, your branding, your contact records and the agreements you import remain entirely yours. You grant us only the permission needed to run the service: to store your content, display it to the recipients you designate, include it in the records and certificates the product produces, and — for agreements you import while your workspace’s AI setting is on — send the file to the extraction provider named in the Privacy Policy to suggest its details.

You are responsible for ensuring that:

• you have the right to publish the content you upload, and to upload any agreement you import;
• you have a lawful basis for sending terms to the people you add as contacts, and for holding their details;
• the terms themselves comply with the law that applies to you and to them.

Verification links. A Certificate of Acceptance carries a public verification link. Anyone who obtains that link can open the verification page without a Pacts account. It shows whether the stored text still matches the fingerprint recorded at acceptance, together with the document and version, the accepting company, the acceptance time and the issuer — not the accepted text and not the accepting person’s details. The accepted text itself is shown only to members of your workspace, to the person who accepted, or to our staff. Share certificates and links only with people who should have them. You can rotate a link at any time; that stops future access through the old link but does not recall copies already made.

You agree not to use Pacts to:

• send unsolicited bulk email, or add contacts who have not agreed to hear from you;
• impersonate anyone, or misrepresent who is asking for acceptance;
• publish unlawful, deceptive, or knowingly misleading terms;
• attempt to access another workspace's data, probe our systems, or circumvent rate limits and security controls;
• reverse engineer the service, or resell it without our written agreement.

We may suspend an account that breaches this section. Where we can, we will tell you first and give you a chance to put it right.

Pacts offers a free plan and paid plans. The features and current prices of each plan are shown on our pricing page. Paid plans are billed in advance — monthly or annually, as you choose — through our payment processor, Stripe.

Renewal and cancellation. Paid plans renew automatically at the end of each billing period until you cancel. You can cancel at any time from the billing portal; cancellation takes effect at the end of the current period, and you keep paid access until then. We do not provide refunds for partial periods, except where the law requires it or where the Data Processing Addendum provides for one — your statutory rights are unaffected.

Price changes and taxes. We may change plan prices. We will give existing account holders at least 30 days’ notice before a change affects them, and a price change never takes effect in the middle of a period you have already paid for. Prices are exclusive of taxes; where we are required to collect tax, it is shown and added at checkout.

Failed payment. If a renewal payment fails, we will try to collect it for a short period. If it stays unpaid, the workspace moves to the free plan. Moving to a lower tier only limits what you can see and export — it never deletes your records or your published versions.

Free trial. New workspaces start with Scale-level access for 14 days. The trial clock starts when you first send terms, not when you sign up; no payment card is required and it creates no obligation. When the trial ends, the workspace reverts to the free plan unless you choose a paid plan — and your records remain intact.

Scale plans include access to the Pacts API. You are responsible for keeping your API keys confidential and for all activity that occurs under them. Tell us promptly at support@pacts.io if a key may have been exposed, and we will help you rotate it.

You must stay within the API’s documented rate limits and use it only for lawful purposes consistent with these terms and the Acceptable use section above. We may suspend or revoke keys that put the service, its records, or other customers at risk.

The API creates the same hosted acceptance experience as the app: Pacts serves the page each recipient reads and accepts. You decide whom to send terms to, and you are responsible for giving your own recipients any notice or disclosure the law requires. You may not present or embed the acceptance flow other than as we serve it.

We aim to keep Pacts available and working, but it is provided “as is” and we offer no uptime guarantee. We may change, suspend or discontinue features. If we plan to discontinue the service altogether, we will give you reasonable notice and a way to export your records first.

To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. The express commitment in section 2 — that a witnessed record reflects what our systems observed and is protected from alteration — is not affected by this paragraph.

To the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profits, loss of business, or loss of data. This expressly includes any loss arising from an agreement being found unenforceable, or from a record being challenged or rejected as evidence.

Our total liability arising out of or relating to the service is limited to the greater of the amount you paid us in the twelve months before the claim, or USD 100. Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.

The workspace owner can close the workspace at any time from Settings › Account. Before closing, you can download an archive of everything in the workspace — every record, every version of your terms, imported agreements, contacts, companies and verification links — on every plan. After closure the workspace stays readable for 90 days so you can still retrieve records and the archive; recipient links and verification links stop working at once; then the workspace is deleted as described in the Privacy Policy (section 5) and the Data Processing Addendum (section 8). You can also ask us to close it at support@pacts.io.

We may terminate an account for a material breach of these terms, or if required by law.

We may update these terms. If a change is material we will email account holders before it takes effect, and update the version and date at the top of this page. The next time you use the app we ask you to accept the new version, and we keep a record of that acceptance. Continuing to use the service after that means you accept the new version.

These terms are governed by the laws of the State of New York, and disputes will be heard by the state and federal courts located in New York County, New York. If you are a consumer, this does not deprive you of the protection of the mandatory laws of the country where you live.

Nothing in these terms excludes or limits rights or liabilities that applicable law does not permit the parties to exclude or limit, including the rights of the people whose data you process through the service.

If any provision is found unenforceable, the rest continues in effect. Questions about these terms go to support@pacts.io.